Privacy Policy

1. Introduction

This privacy policy describes how we collect, use, disclose, and protect your personal information in accordance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Act respecting the protection of personal information in the private sector (Quebec Law 25)
• Civil Code of Quebec

We are committed to protecting the privacy of your personal information and respecting your privacy rights.

2. Privacy Officer

The Privacy Officer can be contacted at:

• Email: privacy@insplygo.com
• Phone: 418 440-6531
• Mailing Address: 1033 av Royale, G1E 2A5, Quebec, QC, Canada

3. Personal Information Collected

We collect the following types of personal information:

3.1 Identification Information

• First and last name
• Email address
• Phone number
• Mailing address

3.2 Account Information

• Login credentials
• Password (encrypted)
• Account preferences

3.3 Usage Information

• IP address
• Browser type and operating system
• Pages visited and time spent
• Building inspection data

3.4 Payment Information

• Billing information (processed by our secure third-party payment provider)
• Transaction history

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• Provide and improve our building inspection services
• Create and manage your user account
• Process your payments and transactions
• Contact you regarding your account or our services
• Improve our application and develop new features
• Ensure application security and prevent fraud
• Comply with our legal and regulatory obligations
• Send you marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal information based on:

• Consent: You have consented to the processing of your personal information
• Contract Performance: Processing is necessary for the performance of a contract with you
• Legal Obligations: Processing is necessary to comply with our legal obligations
• Legitimate Interests: Processing is necessary for our legitimate interests, unless your rights prevail

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

6.1 Service Providers

• Server hosting and cloud services
• Payment processors
• Analytics and monitoring services
• Email communication services

6.2 Legal Obligations

• When required by law
• In response to a request from a government authority
• To protect our rights or security

7. International Data Transfers

Some of our service providers may be located outside of Canada. In such cases, your personal information may be transferred, stored, or processed in other countries. We take appropriate measures to ensure that your personal information remains protected in accordance with this policy and applicable laws.

8. Retention of Personal Information

We retain your personal information as long as necessary to:

• Provide our services and maintain your account
• Comply with our legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

Once your personal information is no longer necessary, we securely delete or anonymize it.

9. Security of Personal Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration or destruction
• Accidental loss

These measures include data encryption, access controls, firewalls, and regular monitoring of our systems.

10. Your Rights

In accordance with applicable laws, you have the following rights concerning your personal information:

10.1 Right of Access

You have the right to access your personal information and obtain a copy.

10.2 Right of Rectification

You have the right to request correction of inaccurate or incomplete personal information.

10.3 Right of Erasure

You have the right to request deletion of your personal information in certain circumstances.

10.4 Right to Object

You have the right to object to the processing of your personal information for marketing purposes.

10.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format.

10.6 Right to Withdraw Consent

You have the right to withdraw your consent at any time when processing is based on your consent.

To exercise your rights, please contact us at: privacy@insplygo.com

We will respond to your request within 30 days in accordance with applicable legislation.

11. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze application usage
• Improve our services

You can manage your cookie preferences in your browser settings. Note that some application features may not work properly if you disable cookies.

12. Information About Minors

Our application is not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected personal information from a minor, please contact us immediately.

13. Privacy Breach

In the event of a privacy breach presenting a risk of serious harm, we commit to:

• Notify affected individuals without delay
• Notify the Commission d'accès à l'information du Québec (CAI) if required by law
• Take appropriate measures to reduce the risks of harm
• Maintain a registry of privacy incidents

14. Policy Changes

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to regularly review this page. If the changes are significant, we will inform you by email or through a notice on the application.

15. Complaints

If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you have the right to file a complaint with:

16. Contact Us

For any questions regarding this privacy policy or your personal information:

• Email: privacy@insplygo.com
• Phone: 418 440-6531
• Mailing Address: 1033 av Royale, G1E 2A5, Quebec, QC, Canada